My Bestbuy.com purchases have slowly found their way back to the sender after being shipped to the wrong address. This has put me on the phone with customer service several times to find out what I need to do to get a refund. Today I got an email that my items had been received back at Bestbuy.com and my accounts would be credited. The problem is that some of those items were for ME and I used giftcards to buy them.....then threw away the giftcards.
So anways, I called again today to see about getting a replacement giftcard sent. After the dispatcher patched my call to bestbuy.com call center I got the kookiest service rep I've ever heard. He picked up the phone and didn't say anything. After several seconds I said "Hello?" and he replied back, "Hello! What do you need?" I explained my story (again) to him. He replied "What am I supposed to do about it". After explaining that I expected him to help me, he started huffing and puffing into the receiver. It was really kinda funny.
Now here's the kicker..... after everything I said, he would reply "Thank you, Thank you very much" (Just like Elvis). It was too funny. After telling him my order number that had a 1-6-0-0 in it, he replied "That's a big Sixteen hundred on my SAT..... Thank you, Thank you very much"! I was beside myself. I can't believe people actually get away with doing this to customers in the USA. No wonder India has the corner on this market!!!
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